We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return it under the following conditions:

Return Conditions

• Return Period: You can return products within 40 days from the moment you receive them.
• Product Condition: The item should be returned in undamaged condition. The consumer is only responsible for the decrease in value of the goods resulting from using them in a way that goes beyond what is necessary to determine their nature, characteristics, and functioning. Returning in original packaging will facilitate logistics, but is not a condition for effective withdrawal from the contract.

Products Not Subject to Return

• Custom Orders: Products made to order or personalized are not subject to return.

Return Process

• Initiating Return: A consumer who has entered into a distance contract has the right to withdraw from it within 40 calendar days from the day of receiving the goods, without giving a reason. To meet the deadline, it is sufficient to send the withdrawal statement before its expiration.
• Receiving Return Authorization: Our team will provide you with return authorization and instructions for sending back the product.
• Product Shipping: Safely pack the product in its original packaging, including all accessories, tags, and documents. Send the product to the return address provided in the authorization.

Refunds

• Processing Time: After receiving and inspecting the return, we will process the refund within 40 calendar days.
• Refund Method: Refunds will be processed to the original payment method used during purchase.
• Shipping Costs: Original shipping costs are subject to refund. Return shipping costs are the customer’s responsibility, except in situations where the return is due to our error (e.g., incorrect or defective product).

Exchanges If you want to exchange a product, please return the original product according to the return process and place a new order for the desired product.

Damaged or Defective Products If you receive a damaged or defective product, contact us immediately at support@lumiesta.com, providing your order number and description of the problem. We will arrange an exchange or full refund, including shipping costs.

Contact Us If you have any questions or need additional assistance regarding your order, contact us at:

Return Form – Please complete and send to support@lumiesta.com:

Thank you for shopping at Lumiesta! We appreciate your trust and strive to provide the best service.