§1. General provisions

  1. These Terms and Conditions define the rules for using the Lumiesta.com online store (hereinafter: “Store”) and the rules for concluding and performing sales contracts for goods through the Store, as well as the rights and obligations of the Seller and Customers.
  2. The Seller and owner of the Store is LUMIESTA limited liability company with its registered office in Jaroszowiec (32-310), ul. Leśna 3/48, entered in the Register of Entrepreneurs KRS under number 0001175155, NIP 6372231012, REGON 541831305, with share capital of PLN 5,000.00. Contact with the Seller is possible at the e-mail address: support@lumiesta.com and by phone at +48 519 443 567.
  3. The Store conducts mail-order sales of lamps and lighting accessories in Poland and all European Union countries, exclusively via the Internet. The Store is operated in Polish.
  4. The Terms and Conditions are addressed to both consumers and entrepreneurs making purchases in the Store. The provisions of the Terms and Conditions are not intended to exclude or limit any consumer rights granted to them by mandatory legal provisions – in case of conflict between the provisions of the Terms and Conditions and such provisions, Polish law or European Union law shall take precedence.
  5. To use the Store, including browsing the assortment and placing orders, it is necessary to: have a device with Internet access and a current web browser supporting cookies and JavaScript, as well as have an active e-mail account. Using the Store means acceptance of these Terms and Conditions.
  6. The administrator of your personal data is LUMIESTA sp. z o.o. with its registered office in Jaroszowiec, ul. Leśna 3/48, 32-310 Jaroszowiec, entered in the register of entrepreneurs KRS no. 0001175155, NIP 6372231012, REGON 541831305 (hereinafter: “Administrator” or “Seller”). You can contact the Administrator regarding personal data protection by writing to the postal address of the registered office or via e-mail: support@lumiesta.com.

§2. Definitions

  • Seller – LUMIESTA sp. z o.o. with its registered office in Jaroszowiec, ul. Leśna 3/48, 32-310 Jaroszowiec, NIP 6372231012, REGON 541831305, being the owner of the Store and the entity carrying out the sale of goods.
  • Customer – any natural person, legal entity or organizational unit placing an order in the Store (both Consumer, Entrepreneur with Consumer rights, and Entrepreneur within the meaning of these Terms and Conditions).
  • Consumer – a natural person performing a legal transaction (sales contract) with the Seller not directly related to their business or professional activity, in accordance with Article 22<sup>1</sup> of the Civil Code.
  • Entrepreneur with Consumer rights – a natural person conducting sole proprietorship business, concluding a contract with the Seller directly related to their business activity, but not having a professional character for this person resulting from the subject of their business activity (in accordance with Article 38<sup>a</sup> of the Consumer Rights Act). Such person enjoys the rights granted to Consumers (including the right to withdraw from the contract, warranty for defects)mill.pl.
  • Entrepreneur (B2B) – a natural person, legal entity or organizational unit conducting business or professional activity, concluding a sales contract with the Seller in direct connection with this activity (a customer who is not a Consumer or an Entrepreneur with Consumer rights).
  • Store – an internet service operated by the Seller at https://lumiesta.com, enabling Customers to place orders for products offered by the Seller.
  • Goods/Product – movable property (lamps and lighting accessories) available in the Store’s assortment, which may be the subject of a Sales Contract between the Seller and the Customer.
  • Sales Contract – a contract for the purchase and sale of Goods within the meaning of the Civil Code, concluded between the Customer and the Seller at a distance, through the Store.
  • Order – a declaration of will by the Customer aimed at concluding a Sales Contract with the Seller, specifying at least the type and number of Goods, placed using the Store’s functionality.
  • Account – a Customer profile created in the Store, identified by a unique login (e-mail address) and secured with a password, in which data provided by the Customer and information about their orders are collected.
  • Business days – weekdays from Monday to Friday excluding statutory holidays in Poland.

§3. Electronic services in the Store

  1. The Seller provides the following electronic services through the Store:
    1. Creating and maintaining a Customer Account – a service available after voluntary registration. The Customer provides an e-mail address and sets a password. Creating an Account enables, among others, viewing order history, tracking order status or editing data. The Account maintenance contract is concluded for an indefinite period, and the Customer may resign from the Account at any time by submitting a request to delete the Account to the Seller (by e-mail).
    2. Order form (shopping cart) – a service enabling placing an Order without Account registration. Filling out an interactive form with data necessary for order fulfillment (recipient data, delivery address, choice of delivery and payment method) leads to the Customer submitting an offer to conclude a Sales Contract.
    3. Newsletter – a service consisting of sending commercial information (including information about products, promotions, Store news) to the e-mail address provided by the user, with their prior express consent. The service is provided free of charge for an indefinite period. The user may resign from the Newsletter subscription at any time by clicking the “Unsubscribe” link in the footer of each newsletter message or by submitting such a request to the Seller.
  2. Technical requirements necessary to use electronic services: having a computer or other device with Internet access, a web browser enabling the display of WWW pages (current versions of Chrome, Firefox, Safari or Opera recommended), an active e-mail address (for communication).
  3. It is prohibited for the Customer to provide unlawful content, violating legal provisions or good morals, as well as using the Store or electronic services for activities contrary to law or violating personal rights of third parties.
  4. Complaints related to the provision of electronic services (e.g., problems with Store functioning, technical errors) can be reported by e-mail to support@lumiesta.com. The Seller will consider such a complaint within 14 days and provide the Customer with a response to the e-mail address provided by the Customer.

§4. Placing orders and concluding contracts

  1. Product information presented in the Store (including descriptions, photos, prices) constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, and not an offer. The Customer, by placing an Order, makes an offer to purchase a specific Good on the terms specified in the product description and these Terms and Conditions.
  2. The Customer may place Orders 24 hours a day, 7 days a week, through the Store’s website. To place an Order, you need to:
    • Select product(s) and add them to the shopping cart.
    • Go to the cart summary, fill out the Order form providing recipient data and delivery address, select delivery and payment method, then confirm the Order.
    • Read the Terms and Conditions (and other required documents, e.g., Privacy Policy) and accept them by checking the appropriate checkbox.
    • Click the button finalizing the Order, e.g., “Order and pay”, which constitutes confirmation of placing the Order with payment obligation.
  3. Order confirmation: After placing an Order, the Customer receives an automatic confirmation of Order acceptance for fulfillment along with its summary at the provided e-mail address. Upon the Customer’s receipt of confirmation, a Sales Contract is concluded between the Customer and the Seller.
  4. The Seller reserves the right to additional Order verification in case of doubts (e.g., telephone or e-mail contact with the Customer) or to refuse Order fulfillment in justified cases, including when Customer data is incomplete or raises objections regarding authenticity, as well as when the Order has not been paid within the deadline (when choosing advance payment).
  5. Invoices and sales documents: A Customer who is an entrepreneur (B2B) should provide company data (name, registered office, NIP) when placing an Order, for the purpose of issuing a VAT invoice. By default, the Seller attaches a fiscal receipt to each fulfilled Order or sends an electronic invoice to the Customer’s e-mail address (acceptance of the Terms and Conditions means consent to receive an e-invoice).

§5. Prices and payments

  1. All product prices given in the Store are gross prices in Polish zloty (PLN) and include VAT according to the applicable rate. Prices do not include delivery costs, which are indicated separately when placing an Order.
  2. The Seller reserves the right to change prices of Goods presented in the Store and to conduct and cancel promotional campaigns or sales. Prices of Goods presented in the Store are indicative. Due to price variability at suppliers, they may differ from prices applicable at the time of Order fulfillment. In case of discrepancies, the Seller will immediately inform the Customer and agree on further proceedings (acceptance of the new price or resignation from the Order).
  3. The Customer has the following payment methods to choose from:
    • Online electronic payment (transfer/card) through the Stripe/Autopay system and other methods made available by Stripe/Autopay. Online transactions are carried out in accordance with the Stripe/Autopay service terms; the Seller does not have access to the Customer’s payment card data (they are processed by an external payment operator).
    • Payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro
    • Advance payment by traditional bank transfer – after placing an Order, the Customer will receive transfer data (Seller’s bank account number and payment title). Order fulfillment will take place after the funds are credited to the Seller’s account.
    • NO CASH ON DELIVERY PAYMENT
  4. The Customer is obliged to make payment within 7 days from the date of concluding the Sales Contract (in case of choosing advance payment). If the Seller does not record payment within this period (nor agrees on another deadline with the Customer), the Order may be cancelled.
  5. All electronic payments are handled with appropriate security and encryption standards. The Seller does not charge any additional fees for the chosen payment method (except for possible differences in delivery costs, e.g., for cash on delivery).
  6. The entity providing online payment services for card payments is Autopay S.A.

§6. Delivery

  1. Delivery methods: Ordered Goods are delivered via Inpost courier. Delivery to InPost parcel lockers in Poland is also possible (if applicable). Current delivery options and their costs are provided during the Order placement process and described on the “Delivery” page in the Store.
  2. Delivery area: The Seller fulfills deliveries to the territory of the Republic of Poland and to the territory of other European Union countries. International shipments are carried out via cooperating couriers (e.g., DHL, DPD, GLS) – the costs of such shipment and approximate delivery time are provided when placing an Order after selecting the delivery country.
  3. Order fulfillment time: The approximate time for preparing an Order for shipment is 1 to 5 business days from the moment of payment confirmation (for advance payments). Our standard delivery time is 2-3 weeks from the payment date, depending on location. However, this is an estimated time that may vary due to factors such as local customs procedures, holidays, or disruptions in global transport networks. Delivery time depends on the country or region, and specific delivery dates are not guaranteed.
    • Note: The above days are only estimated values in business days and do not include 2-5 days of order processing. Most orders are fulfilled within 8-12 business days depending on the product.
    • In case of orders with multiple products, they may be shipped separately and arrive on different days, due to differences in production partner locations.
  4. Package collection: When collecting the package, the Customer (or person collecting on their behalf) should check the condition of the packaging and any damage to the package during transport. In case of damage or packaging violation, it is recommended to prepare a damage report in the presence of the courier and contact the Seller. Failure to prepare a report does not deprive the Customer of the right to file a complaint, but may make it difficult to pursue claims against the carrier.
  5. Delivery costs: Shipping costs are borne by the Customer, unless the Store’s offer states otherwise (e.g., free delivery promotion above a certain amount). The amount of fees for individual forms of delivery is indicated when placing an Order and in the “Delivery” section. In case of withdrawal from the contract (return of Goods), the Seller will also refund the Customer the cost of delivering the Goods to the Customer, but only up to the amount of the cheapest offered shipping option inpost.pl
  6. Non-delivery of package: In a situation where a package with an Order is returned to the Seller by the carrier (e.g., due to providing an incorrect delivery address by the Customer or failure to collect the package on time by the Customer), the Seller will contact the Customer by e-mail or telephone to arrange re-shipment. The Customer may be charged additional costs for re-shipment. If contact with the Customer is not possible within 7 days from the package return, the Seller reserves the right to withdraw from the sales contract.

§7. Withdrawal from contract (returns)

  1. Consumer’s right to withdraw: A Customer who is a Consumer or an Entrepreneur with Consumer rights has the right to withdraw from the concluded sales contract for Goods concluded at a distance, without giving reasons, within 14 days from the day of taking possession of the Goods by the Customer or a third party indicated by them (other than the carrier). In case of a contract covering multiple Goods delivered separately, in batches or in parts – the 14-day period is counted from taking possession of the last of the Goods, batches or parts. To meet the deadline, it is sufficient to send the withdrawal statement before its expiry.
  2. Method of submitting the statement: To exercise the right of withdrawal, the Customer should inform the Seller of their decision by means of an unambiguous statement – for example by sending a letter by post to the Seller’s registered office address or an e-mail message to support@lumiesta.com. The Customer may use the prepared withdrawal from contract form, which is an appendix to these Terms and Conditions (and available on the Store’s website), but this is not mandatory. The Seller will immediately confirm to the Customer (on a durable medium, e.g., e-mail) receipt of the withdrawal statement.
  3. Effects of withdrawal: In case of effective withdrawal from the contract, the contract is considered not concluded. The Seller will return to the Customer all payments received from them, including the costs of delivering the Goods to the Customer (except for additional costs resulting from the Customer’s choice of delivery method other than the cheapest ordinary form of delivery offered by the Seller). The refund will be made immediately, no later than within 14 days of receiving the withdrawal statement, with the right to withhold the refund until receiving the goods or proof of their return. The refund will be made using the same payment method used by the Customer (unless the Customer has expressly agreed to a different solution). The Customer will not bear any charges in connection with the form of refund. The Seller may withhold the refund until receiving the Goods back or until the Customer provides proof of returning the Goods – depending on which event occurs first.
  4. Customer obligations: The Customer is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller to collect them – immediately, but no later than 14 days from the day they withdrew from the contract. To meet the deadline, it is sufficient to send the goods before its expiry. The Customer bears the direct costs of returning the Goods (cost of return shipping). The Customer is only responsible for the decrease in the value of goods resulting from using them in a manner other than what was necessary to determine the nature, characteristics and functioning of the goods.
  5. Exclusions from the right of withdrawal: The right of withdrawal from a distance contract does not apply to the Consumer (and Entrepreneur with Consumer rights) in cases listed in Article 38 of the Consumer Rights Act of May 30, 2014 – including when the subject of performance is a non-prefabricated item, manufactured according to the Customer’s specifications or serving to satisfy their individualized needs, a product that deteriorates quickly, an item delivered in sealed packaging that cannot be returned after opening due to health or hygiene protection, audio/visual recordings or software after removal of original packaging, etc. (a detailed catalog of exceptions is specified in Article 38, points 1–13 of the aforementioned act).
  6. In case of withdrawal from the contract by a Customer who is not a Consumer (e.g., B2B entrepreneur, to whom the Consumer Rights Act does not apply), the right to return Goods without giving a reason does not apply – unless the Seller decides otherwise. However, the Seller may individually arrange with such a Customer the acceptance of goods return on goodwill terms (commercial gesture) – in such case, the return conditions will be agreed upon in correspondence.

(Detailed information regarding the return procedure and a template withdrawal form can also be found in a separate “Returns and Complaints” section on the Store’s website.)

§8. Warranty and product complaints

  1. Warranty for defects (non-conformity of goods with the contract): The Seller undertakes to deliver Goods to Customers without physical and legal defects. The Seller bears liability towards a Customer who is a Consumer or Entrepreneur with Consumer rights for defects (lack of conformity of goods with the contract) on the principles specified in the provisions of the Civil Code and the Consumer Rights Act. This liability covers in particular physical defects found within 2 years from delivery of the Goods to the Customer (it is presumed that a defect found before the expiry of 2 years existed at the time of delivery). The Customer is entitled, among others, to demand repair or replacement of the Goods with new ones, price reduction or – in specific situations – withdrawal from the contract, in accordance with applicable regulations.
  2. A Customer who is a Consumer or Entrepreneur with Consumer rights, upon discovering a defect in the Goods, should submit a complaint to the Seller. It is recommended that the complaint include: Customer data enabling identification (name, surname, address, email), description of the discovered defect or non-conformity of goods with the contract, and the Customer’s demand regarding the method of handling the complaint (e.g., repair, replacement, refund), as well as attach proof of purchase (e.g., copy of receipt or invoice).
  3. A complaint can be submitted in any form, for example:
    • in writing to the Seller’s correspondence address: LUMIESTA sp. z o.o., ul. Leśna 3/48, 32-310 Jaroszowiec;
    • by email, sending a complaint description to support@lumiesta.com;
    • by phone, contacting +48 519 443 567 (during Customer Service Office hours specified on the Store’s website).
  4. The Seller will respond to a complaint from a Customer who is a Consumer or privileged Entrepreneur within 14 days from the date of its receipt. Lack of response from the Seller within the above period means that the complaint has been considered justified and will be processed according to the Customer’s request. The Seller will inform the Customer about the result of complaint processing via email or letter, depending on the method of complaint submission.
  5. If returning the Goods to the Seller is necessary for complaint processing, the Customer will be informed about this. In such situation, the Customer (Consumer or privileged Entrepreneur) delivers the complained Goods at the Seller’s expense – the Seller may propose ordering a courier at their own expense or will reimburse the Customer for documented costs of returning the shipment after positive complaint resolution. The Goods should be packed in a way that protects against damage during transport. In case of complaint acceptance, the Seller will repair or replace the defective Goods with new, defect-free ones, or refund the amount (including delivery costs to the Customer) in accordance with applicable regulations.
  6. Exclusion of liability towards Entrepreneurs (B2B): In relation to Customers who are not Consumers or Entrepreneurs with Consumer rights (i.e., typical B2B transactions), the Seller’s liability for warranty for defects in Goods is excluded based on Article 558 §1 of the Civil Code. This means that the business Customer loses warranty rights, unless the parties decide otherwise.

§9. Guarantee

  1. Seller’s Guarantee: Regardless of warranty rights, all products sold in the Store are covered by a 1-year guarantee provided by the Seller. The guarantee is valid throughout the entire European Union and covers physical defects of the Goods arising from causes inherent in the product (material or manufacturing defects revealed under normal usage conditions).
  2. The guarantee period is 12 months from the date of delivery of the Goods to the Customer. During this time, the Seller undertakes to repair the defective product free of charge or – if repair is impossible or excessively difficult – to replace the product with a new copy, free from defects. The choice of guarantee handling method (repair or replacement) belongs to the Seller.
  3. To use guarantee rights, the Customer should report to the Seller a defect covered by the guarantee during its validity period, in a form analogous to complaints (description of defect, circumstances of its occurrence, demand) and deliver or return the Goods to the Seller’s address. The Seller will process the guarantee claim immediately (as a rule within 14 days) and inform the Customer about further proceedings.
  4. The guarantee does not cover damage and defects arising from external causes or user fault, in particular: mechanical damage, damage caused by improper or instruction-non-compliant use of the product, unauthorized modifications or repairs made by the Customer, normal operational wear of materials (e.g., light sources). The guarantee also does not cover activities belonging to normal product maintenance (e.g., battery replacement, bulbs, etc.).
  5. Guarantee rights belong to the Customer regardless of rights arising from warranty (non-conformity of goods with contract). Using the guarantee does not affect the Seller’s liability for warranty – the guarantee is a voluntary additional service by the Seller. The Customer may, at their choice, pursue claims based on guarantee or warranty (for Consumers and privileged Entrepreneurs).

§10. Out-of-court dispute resolution

  1. The Seller informs that the Consumer has the possibility to use out-of-court methods of complaint processing and claim pursuit. For example, the Consumer may:
    • turn to a permanent consumer arbitration court at the Trade Inspection with a request to resolve a dispute arising from the concluded sales contract;
    • use mediation conducted by the Provincial Inspectorate of Trade Inspection;
    • obtain free legal assistance from a district (municipal) consumer ombudsman or social organization dealing with consumer rights protection (such as Consumer Federation, Polish Consumer Association).
      Detailed information about methods of out-of-court complaint processing and claim pursuit is available on the websites of the Office of Competition and Consumer Protection and Provincial Inspectorates.
  2. ODR Platform (Online Dispute Resolution): As of July 20, 2025, the European ODR platform for online consumer dispute resolution was discontinued by decision of the European Commission. Therefore, the link to the ODR platform is not provided. (In case of updates to EU mechanisms regarding e-disputes, the Seller will post relevant information in the Store).

§11. Personal data protection

  1. The administrator of personal data provided by Customers in connection with using the Store is the Seller – LUMIESTA sp. z o.o. with headquarters in Jaroszowiec. Customer personal data is processed for purposes, scope and based on principles specified in the Privacy Policy, published on the Store’s pages.
  2. Providing personal data by the Customer is voluntary, but necessary for concluding and implementing the sales contract or providing electronic services (e.g., creating an Account, receiving Newsletter). Each person whose data is concerned has the right to access the content of their data and to correct it, request limitation of processing or deletion, as well as the right to object to data processing and the right to file a complaint with the supervisory authority (President of the Personal Data Protection Office).
  3. Detailed provisions regarding privacy protection, including the use of cookies, analytical and marketing tools (Google Ads, Meta Pixel, WP Statistics, etc.), are contained in the Privacy Policy and Cookie Policy available in the Store. By accepting these Terms and Conditions, the Customer confirms having read these policies.

§12. Final provisions

  1. Contracts concluded through the Store are concluded in Polish. In matters not regulated by these Terms and Conditions, applicable provisions of Polish law shall apply, in particular: the Act of July 18, 2002 on the provision of services by electronic means, the Act of May 30, 2014 on consumer rights, the Act of April 23, 1964 Civil Code and other applicable provisions of generally binding law.
  2. The Seller reserves the right to change these Terms and Conditions for important legal or organizational reasons (e.g., change in legal regulations, expansion of Store offer, change in payment or delivery forms). The Seller will inform about each change to the Terms and Conditions by making available a uniform text of the Terms and Conditions on the Store’s pages and a communication directed to registered Customers (e.g., email with information about the change). Changes to the Terms and Conditions come into effect within the period indicated by the Seller, not shorter than 14 days from the date of notification about the change. Orders placed before the date of entry into force of Terms and Conditions changes are subject to the version of Terms and Conditions in effect on the date of Order placement.
  3. These Terms and Conditions come into effect on […] 2025 and apply to contracts concluded from that day. The Terms and Conditions are made available to Customers free of charge through the Store’s website, in a form enabling their acquisition, reproduction and recording (printing or saving) by the Customer.
  4. All attachments mentioned in the Terms and Conditions constitute its integral part (including Template withdrawal form – Attachment No. 1).