Welcome to Lumiesta! At Lumiesta, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your data when you visit our online store at https://lumiesta.com. Please read this policy carefully to understand our practices regarding your personal data.

Introduction

This Privacy Policy applies to Lumiesta, an online store specializing in lamps. By using our site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not use our site.

We process data based on:

– Art. 6(1)(b) GDPR (contract) – order fulfillment, account management, contact regarding purchase,
– Art. 6(1)(c) GDPR (legal obligation) – tax and accounting settlements, complaint handling,
– Art. 6(1)(f) GDPR (legitimate interest) – ongoing communication, protection against claims, statistical analysis,
– Art. 6(1)(a) GDPR (consent) – newsletter, marketing, analytical and advertising cookies.

Data retention period:

– Order and billing data – 6 years (tax requirements),
– Account data – until account deletion,
– Newsletter – until consent withdrawal,
– Contact data – until the matter is resolved + max. 12 months,
– GA analytical data – 2–14 months (depending on tool settings).

Data Collection

We collect various types of information to provide and improve our services.

Information you provide to us

  • Account Information: When you create an account, we collect your name, email address, password, and other details you provide.
  • Purchase Information: When you make a purchase, we collect your billing address, shipping address, payment details, and order specifics.
  • Newsletter Subscription: We use MailPoet to enable voluntary newsletter subscriptions. If you sign up for our mailing list, we collect your email address and use it solely for sending marketing and promotional information. You can unsubscribe at any time.
  • Contact Information: When you contact us with inquiries or feedback, we collect your name, email address, and other details you provide.

Information we collect automatically

  • Usage Data: We collect information about how you use our site, such as your IP address, browser type, and pages visited.
  • Cookies and Similar Technologies: We use cookies to:
    • ensure the proper functioning of the site (essential cookies),
    • analyze traffic and improve site performance (analytical cookies, e.g., Google Analytics),
    • personalize content and advertisements (marketing cookies).

During your first visit, we display a cookie banner that allows you to accept all files or select only certain ones. You can change your settings at any time in your browser.

  • Third-Party Analytics: We use Google Analytics to collect information about the use of our site (frequency of visits, most visited subpages, etc.).
 

The administrator of your personal data is LUMIESTA spółka z o.o. with its registered office in Jaroszowiec, ul. Leśna 3/48, 32-310 Jaroszowiec, entered into the National Court Register (KRS) under no. 0001175155, NIP 6372231012, REGON 541831305 (hereinafter: “Administrator” or “Seller”). You can contact the Administrator regarding personal data protection by writing to the registered office address or via email: support@lumiesta.com.

Use of Data

We use the collected data for various purposes:

  • Service Provision: processing orders, account management, customer support.
  • Communication: sending updates, newsletters (if you have consented), and commercial information.
  • Site Improvement: analyzing usage data to enhance functionality.
  • Security: monitoring and preventing fraud.

Protection Measures

We apply technical and organizational protection measures:

  • SSL encryption,
  • restricted data access,
  • regular security audits.

User Rights

You have the right to:

  • access your data,
  • rectify it,
  • request its erasure,
  • object to processing (including marketing),
  • data portability.
  • You have the right to: access, rectification, erasure, restriction of processing, data portability, objection to processing (including marketing), and withdrawal of consent at any time.
    You also have the right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw, www.uodo.gov.pl).

To exercise these rights, please contact us via the form on the website https://lumiesta.com/kontakt/.

Cooperation with Third Parties

We may share your data with:

  • Service providers (e.g., courier companies, payment operators, mailing tools like MailPoet).
  • Legal authorities – when required by law.

Changes to the Policy

The policy may be updated periodically. The current version will always be available on the website.

Contact

For privacy questions, please contact us: https://lumiesta.com/en/contact/