{"id":125778,"date":"2026-01-23T23:50:33","date_gmt":"2026-01-23T22:50:33","guid":{"rendered":"https:\/\/lumiesta.com\/returns-and-complaints\/"},"modified":"2026-02-08T19:15:26","modified_gmt":"2026-02-08T18:15:26","slug":"returns-and-complaints","status":"publish","type":"page","link":"https:\/\/lumiesta.com\/en\/returns-and-complaints\/","title":{"rendered":"Returns and Complaints"},"content":{"rendered":"\n<p>We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return it under the following conditions:<\/p>\n\n<p><strong>Return Conditions<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Return Period<\/strong>: You can return products within <strong>40 days<\/strong> from the moment you receive them.<\/li>\n\n\n\n<li><strong>Product Condition<\/strong>: The item should be returned in undamaged condition. The consumer is only responsible for the decrease in value of the goods resulting from using them in a way that goes beyond what is necessary to determine their nature, characteristics, and functioning. Returning in original packaging will facilitate logistics, but <strong>is not a condition for effective withdrawal from the contract<\/strong>.<\/li>\n<\/ul>\n\n<p><strong>Products Not Subject to Return<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom Orders<\/strong>: Products made to order or personalized are not subject to return.<\/li>\n<\/ul>\n\n<p><strong>Return Process<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Initiating Return<\/strong>: A consumer who has entered into a distance contract has the right to withdraw from it <strong>within 40 calendar days<\/strong> from the day of receiving the goods, <strong>without giving a reason<\/strong>. To meet the deadline, it is sufficient to send the withdrawal statement before its expiration.<\/li>\n\n\n\n<li><strong>Receiving Return Authorization<\/strong>: Our team will provide you with return authorization and instructions for sending back the product.<\/li>\n\n\n\n<li><strong>Product Shipping<\/strong>: Safely pack the product in its original packaging, including all accessories, tags, and documents. Send the product to the return address provided in the authorization.<\/li>\n<\/ul>\n\n<p><strong>Refunds<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Processing Time<\/strong>: After receiving and inspecting the return, we will process the refund within 40 calendar days.<\/li>\n\n\n\n<li><strong>Refund Method<\/strong>: Refunds will be processed to the original payment method used during purchase.<\/li>\n\n\n\n<li><strong>Shipping Costs<\/strong>: Original shipping costs are subject to refund. Return shipping costs are the customer&#8217;s responsibility, except in situations where the return is due to our error (e.g., incorrect or defective product).<\/li>\n<\/ul>\n\n<p><strong>Exchanges<\/strong> If you want to exchange a product, please return the original product according to the return process and place a new order for the desired product.<\/p>\n\n<p><strong>Damaged or Defective Products<\/strong> If you receive a damaged or defective product, contact us immediately at <a>support@lumiesta.com<\/a>, providing your order number and description of the problem. We will arrange an exchange or full refund, including shipping costs.<\/p>\n\n<p><strong>Contact Us<\/strong> If you have any questions or need additional assistance regarding your order, contact us at:<\/p>\n\n<p><strong>Return Form \u2013 <\/strong>Please complete and send to <strong>support@lumiesta.com<\/strong>:<br\/><\/p>\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-376d37f3-7296-4acb-9d49-bd652c06e38f\" href=\"https:\/\/lumiesta.com\/wp-content\/uploads\/2026\/01\/Formularz_zwrotu_Lumiesta_PL.pdf\">Lumiesta_Return_Form_EN<\/a><a href=\"https:\/\/lumiesta.com\/wp-content\/uploads\/2026\/01\/Formularz_zwrotu_Lumiesta_PL.pdf\" class=\"wp-block-file__button wp-element-button\" download=\"\" aria-describedby=\"wp-block-file--media-376d37f3-7296-4acb-9d49-bd652c06e38f\">Download<\/a><\/div>\n\n<p>Thank you for shopping at Lumiesta! We appreciate your trust and strive to provide the best service.<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return it under the following conditions: Return Conditions Products Not Subject to Return Return Process Refunds Exchanges If you want to exchange a product, please return the original product according to the return process and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-125778","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/pages\/125778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/comments?post=125778"}],"version-history":[{"count":1,"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/pages\/125778\/revisions"}],"predecessor-version":[{"id":125780,"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/pages\/125778\/revisions\/125780"}],"wp:attachment":[{"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/media?parent=125778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}