{"id":125772,"date":"2026-01-23T23:46:55","date_gmt":"2026-01-23T22:46:55","guid":{"rendered":"https:\/\/lumiesta.com\/terms-and-conditions\/"},"modified":"2026-10-09T18:36:14","modified_gmt":"2026-10-09T17:36:14","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/lumiesta.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions | Lumiesta"},"content":{"rendered":"<!-- LUMIESTA - Regulamin sklepu (Gutenberg, PL). Wklej CALOSC w Edytorze kodu strony id 22454 (\/regulamin\/),\n     zastepujac cala tresc. Instrukcja i lista brakow: 40-regulamin.md\n     Plik generowany przez _build.py: poprawki tresci rob tam, nie tutaj. -->\n\n\n<style>\n\/* ============================================================\n   LUMIESTA \u00b7 Regulamin \u00b7 jedyny CSS tej podstrony (pakiet 14).\n   Szablon prawny: tytul + data + akcje, plansza skrotu, spis tresci\n   przyklejony z boku, paragrafy z numeracja ust. i pkt. 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(max-width:520px){.lm-reg-skrot dl{grid-template-columns:1fr}.lm-reg-tresc ol.ust>li{padding-left:26px}}\n@media (prefers-reduced-motion:reduce){.lm-reg *{transition:none!important}}\n@media print{\n  #header,#footer,header.ct-header,footer.ct-footer,.lm-reg-akcje,.lm-reg-spis,.lm-stopka{display:none!important}\n  .lm-reg-uklad{display:block}\n  .lm-reg-skrot,.lm-reg-formularz{border:1px solid #999}\n  .lm-reg-tresc{max-width:none}\n}\n<\/style>\n\n\n\n<div class=\"wp-block-group lm-reg lm-reg-hero is-layout-constrained wp-container-core-group-is-layout-2ebb1576 wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group lm-reg-hero-in is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"lm-eyebrow\">Documents<\/p>\n<h1 class=\"wp-block-heading\">Shop Terms and Conditions<\/h1>\n<p class=\"lm-reg-meta\">Effective from 29 September 2026 \u00b7 LUMIESTA sp. z o.o., ul. \u0141utnia 17, 30-799 Krak\u00f3w<\/p>\n<div class=\"lm-reg-akcje\"><button type=\"button\" onclick=\"window.print()\">Print or save as PDF<\/button><a href=\"#formularz-odstapienia\">Withdrawal Form<\/a><\/div>\n<div class=\"lm-reg-skrot\"><h2>Key Points in Brief<\/h2><dl><div><dt>14 days<\/dt><dd>for withdrawal from the contract without giving a reason (Consumers)<\/dd><\/div><div><dt>2 years<\/dt><dd>of statutory liability for the Product&#8217;s conformity with the contract<\/dd><\/div><div><dt>3 years<\/dt><dd>of the Seller&#8217;s warranty for luminaires<\/dd><\/div><div><dt>14 days<\/dt><dd>for a response to a complaint; otherwise, we deem it justified<\/dd><\/div><\/dl><p>This summary is for ease of reference and does not replace the provisions of the Terms and Conditions.<\/p><\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group lm-reg lm-reg-koniec is-layout-constrained wp-container-core-group-is-layout-2ebb1576 wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group lm-reg-in is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"lm-reg-uklad\"><nav class=\"lm-reg-spis\" aria-label=\"Table of Contents\"><p>Table of Contents<\/p><ol><li><a href=\"#postanowienia-ogolne\">\u00a7 1. General Provisions<\/a><\/li><li><a href=\"#definicje\">\u00a7 2. Definitions<\/a><\/li><li><a href=\"#uslugi-elektroniczne\">\u00a7 3. Electronic Services<\/a><\/li><li><a href=\"#zawarcie-umowy\">\u00a7 4. Orders and Conclusion of the Contract<\/a><\/li><li><a href=\"#ceny-platnosci\">\u00a7 5. Prices and Payments<\/a><\/li><li><a href=\"#dostawa\">\u00a7 6. Delivery<\/a><\/li><li><a href=\"#odstapienie\">\u00a7 7. Withdrawal from the Contract<\/a><\/li><li><a href=\"#zgodnosc\">\u00a7 8. Conformity of the Product with the Contract and Complaints<\/a><\/li><li><a href=\"#gwarancja\">\u00a7 9. Warranty<\/a><\/li><li><a href=\"#zsee\">\u00a7 10. Waste Electrical Equipment<\/a><\/li><li><a href=\"#pozasadowe\">\u00a7 11. Out-of-Court Dispute Resolution<\/a><\/li><li><a href=\"#dane-osobowe\">\u00a7 12. Personal Data and Cookies<\/a><\/li><li><a href=\"#opinie\">\u00a7 13. Reviews and Content in the Shop<\/a><\/li><li><a href=\"#zmiany\">\u00a7 14. Amendments to the Terms and Conditions<\/a><\/li><li><a href=\"#przedsiebiorcy\">\u00a7 15. Provisions Concerning Entrepreneurs<\/a><\/li><li><a href=\"#koncowe\">\u00a7 16. Final Provisions<\/a><\/li><li><a href=\"#formularz-odstapienia\">Annex No. 1<\/a><\/li><\/ol><\/nav><div class=\"lm-reg-tresc\"><section id=\"postanowienia-ogolne\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 1.<\/span>General Provisions<\/h2><ol class=\"ust\"><li>The Terms and Conditions set out the rules for using the online store available at https:\/\/lumiesta.com, the rules for concluding and performing sales contracts and for the provision of services by electronic means, the rights and obligations of the Seller and Customers, as well as the complaint procedure. They are the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the Provision of Services by Electronic Means.<\/li><li>The Shop is operated by LUMIESTA sp. z o.o. (the Seller), with its registered office in Krak\u00f3w, ul. \u0141utnia 17, 30-799 Krak\u00f3w, entered in the register of entrepreneurs of the National Court Register maintained by the District Court for Krak\u00f3w-\u015ar\u00f3dmie\u015bcie in Krak\u00f3w, Commercial Division of the National Court Register, under KRS number 0001175155, NIP 6372231012, REGON 541831305, with share capital of PLN 5,000.00.<\/li><li>Contact with the Seller:<ol class=\"pkt\"><li>e-mail: <a href=\"mailto:support@lumiesta.com\">support@lumiesta.com<\/a>, which is also a contact point for users and authorities;<\/li><li>telephone: <a href=\"tel:+48519443567\">+48 519 443 567<\/a>, technical and installation matters: <a href=\"tel:+48518096084\">+48 518 096 084<\/a>, from Monday to Friday between 9:00 and 16:00, the charge is according to the Customer&#8217;s operator&#8217;s tariff;<\/li><li>correspondence address: LUMIESTA sp. z o.o., ul. \u0141utnia 17, 30-799 Krak\u00f3w.<\/li><\/ol><\/li><li>The Seller is entered in the BDO register under number 000677653.<\/li><li>The Terms and Conditions are made available free of charge in the Shop in a manner that enables their downloading, recording and printing. At the Customer&#8217;s request, we also send them by e-mail.<\/li><li>Contracts are concluded in Polish. A version of the Terms and Conditions in another language is a translation, and in the event of discrepancies the Polish version shall prevail, subject to paragraph 7.<\/li><li>The provisions of the Terms and Conditions do not exclude or limit the rights of Consumers and Entrepreneurs with consumer rights arising from mandatory provisions of law. In the event of conflict, those provisions shall prevail. Provisions relating solely to Entrepreneurs have been collected in \u00a7 16.<\/li><\/ol><\/section><section id=\"definicje\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 2.<\/span>Definitions<\/h2><ol class=\"ust\"><li><strong>Business days<\/strong>: days from Monday to Friday excluding statutory non-working days in Poland.<\/li><li><strong>Customer<\/strong>: a natural person, legal person or organizational unit with legal capacity that uses the Shop or concludes a contract with the Seller.<\/li><li><strong>Consumer<\/strong>: a natural person concluding with the Seller a contract not directly related to his or her business or professional activity (Article 22<sup>1<\/sup> of the Civil Code).<\/li><li><strong>Entrepreneur with consumer rights<\/strong>: a natural person concluding a contract directly related to his or her business activity, where it follows from the content of the contract that it does not have a professional character for him or her, resulting in particular from the subject of activity disclosed in the CEIDG. He or she is entitled to the rights of a Consumer in respect of withdrawal from the contract, conformity of the Product with the contract and prohibited contractual terms.<\/li><li><strong>Entrepreneur<\/strong>: a Customer who is neither a Consumer nor an Entrepreneur with consumer rights.<\/li><li><strong>Product<\/strong>: a movable item, in particular a lamp or lighting accessory, presented in the Shop.<\/li><li><strong>Product made to order<\/strong>: a Product manufactured according to the Customer&#8217;s specification or intended to satisfy his or her individualized needs, in particular with altered dimensions, construction, installation method, colour of fittings or variety of stone, made to measure or adapted to a control system (e.g. DALI, Fibaro).<\/li><li><strong>Shop<\/strong>: the Seller&#8217;s online service available at https:\/\/lumiesta.com.<\/li><li><strong>Contract of sale<\/strong>: a contract of sale of the Product concluded at a distance through the Shop or by means of distance communication.<\/li><li><strong>Electronic service<\/strong>: a service provided by the Seller by electronic means, described in \u00a7 3.<\/li><li><strong>Order<\/strong>: a declaration of intent of the Customer aimed at concluding a Contract of Sale, specifying at least the Product, its variant and quantity.<\/li><li><strong>Durable Medium<\/strong>: a material or tool enabling the storage of information and its reproduction in an unaltered form, e.g. an e-mail message or a PDF file.<\/li><\/ol><\/section><section id=\"uslugi-elektroniczne\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 3.<\/span>Electronic Services<\/h2><ol class=\"ust\"><li>The Seller provides the following Electronic Services free of charge:<ol class=\"pkt\"><li><strong>Account<\/strong>: enables viewing the history and status of orders, saving data and a wish list. The agreement is concluded for an indefinite term at the moment of registration;<\/li><li><strong>Order Form<\/strong>: enables the submission of an Order without creating an Account. The agreement is concluded for a fixed term and expires upon the submission of the Order or discontinuation of use of the form;<\/li><li><strong>Newsletter<\/strong>: the sending of information about Products, collections and promotions to the provided e-mail address, based on the Customer&#8217;s consent. The agreement is concluded for an indefinite term;<\/li><li><strong>Contact Form<\/strong> and <strong>Lamp Selection Wizard<\/strong>: one-time services which expire upon the sending of a message or cessation of use;<\/li><li><strong>Withdrawal from Contract Form<\/strong>: enables the submission of a declaration of withdrawal online, in accordance with \u00a7 7.<\/li><\/ol><\/li><li>To use the Electronic Services, the following are required:<ol class=\"pkt\"><li>a device with access to the Internet;<\/li><li>a current version of a browser (e.g. Chrome, Firefox, Safari, Edge) with JavaScript and cookies enabled;<\/li><li>an active e-mail address.<\/li><\/ol><\/li><li>The Customer may at any time, without giving reasons and free of charge, terminate the agreement for the provision of an Electronic Service: delete the Account by writing to support@lumiesta.com, or unsubscribe from the Newsletter via the link in any message. The Seller may terminate the agreement for maintaining the Account with 14 days&#8217; notice for important reasons, in particular where the Account is used unlawfully or in breach of the Terms and Conditions.<\/li><li>The Customer is prohibited from providing content of an unlawful nature and from taking actions disrupting the operation of the Store.<\/li><li>Using the Internet involves risk, including malicious software, attempts at obtaining data by deception (phishing) and unwanted correspondence. The Seller never asks for the Account password or payment card data in an e-mail message or by telephone. We recommend using up-to-date antivirus software and strong passwords.<\/li><li>Complaints regarding the Electronic Services may be submitted by e-mail to support@lumiesta.com. The Seller responds within 14 days of receipt of the complaint.<\/li><\/ol><\/section><section id=\"zawarcie-umowy\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 4.<\/span>Orders and Conclusion of the Contract<\/h2><ol class=\"ust\"><li>Information about the Products in the Store, including descriptions, photographs and prices, constitutes an invitation to conclude a contract. An Order placed by the Customer is an offer to conclude a Contract of Sale.<\/li><li>Orders may be placed at any time of day. To place an Order, you must add the Product in the selected variant to the basket, provide fulfilment and invoice details, select the method of delivery and payment, accept the Terms and Conditions and click the button &#8220;I order and pay&#8221; or another button with unambiguous wording indicating an obligation to pay.<\/li><li>Before placing the Order, the Customer sees the total price of the Products, the cost of delivery, the payment method and the deadline for fulfilment of the Order.<\/li><li>After placing the Order, the Customer receives an e-mail confirming its receipt. The Contract of Sale is concluded at the moment the Seller sends the Customer confirmation of acceptance of the Order for fulfilment. The content of the contract, including the Terms and Conditions, is recorded and provided to the Customer on a Durable Medium.<\/li><li>Custom-made Products and larger orders, including projects for architects and facilities, may also be ordered by e-mail, based on an individual quotation. In such a case, the contract is concluded at the moment the Customer accepts the quotation, and its terms (Product, price, deadline, payment terms) are confirmed by the Seller on a Durable Medium. Before concluding such a contract, the Seller informs the Consumer that the right to withdraw from the contract does not apply to the Consumer (\u00a7 7(9)).<\/li><li>The Seller may contact the Customer in order to confirm the Order where the data are incomplete or raise reasonable doubts. If no confirmation is given within 7 days, the Seller may decline to accept the Order for fulfilment, of which it informs the Customer, and promptly refunds any payments received.<\/li><\/ol><\/section><section id=\"ceny-platnosci\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 5.<\/span>Prices and Payments<\/h2><ol class=\"ust\"><li>The prices of the Products are gross prices (they include VAT) and are stated in Polish zloty, and in the English-language version of the Store also in euro. The prices do not include delivery costs, which are indicated before placing the Order.<\/li><li>The price given at the time of placing the Order is binding. A change of prices in the Store does not apply to Orders already placed.<\/li><li>With each piece of information about a price reduction, the Seller shall also state the lowest price of the Product in the 30 days before the reduction was introduced, in accordance with the Act on the Provision of Information on the Prices of Goods and Services.<\/li><li>Available payment methods:<ol class=\"pkt\"><li>online payments Paynow, handled by mBank S.A.: BLIK, Apple Pay, Google Pay, Visa and Mastercard cards, and fast online transfers;<\/li><li>traditional bank transfer to the Seller&#8217;s bank account indicated in the Order confirmation.<\/li><\/ol><\/li><li>The Seller does not charge additional fees for the choice of payment method and does not have access to payment card data that are processed by the payment operator.<\/li><li>For online payment, the Order must be paid at the time it is placed. For traditional bank transfer, the payment deadline is 7 days from conclusion of the contract. After the deadline expires without effect, the Seller shall call upon the Customer to make payment, setting an additional deadline, and after that deadline expires, the Seller may withdraw from the contract.<\/li><li>For custom-made Products and larger orders, the Seller may issue a proforma invoice and make the commencement of fulfilment conditional upon payment of an advance payment, and the Customer pays the remaining part of the price upon collection of the Product by cash on delivery from an InPost or Suus courier. The amount of the advance payment, the threshold and the payment deadline are determined individually and confirmed on a durable medium before conclusion of the contract. The payment is in the nature of an advance payment and not earnest money: if the contract is not performed, the advance payment shall be refunded.<\/li><li>For each Order, the Seller issues a VAT invoice. A Customer purchasing for a business selects this option in the Order form and provides its NIP. Invoices are sent electronically, and invoices for Entrepreneurs are also issued in the National e-Invoice System (KSeF), in accordance with applicable regulations.<\/li><li>Discount codes and promotions are valid under the terms set out in their description. A discount code cannot be exchanged for cash.<\/li><\/ol><\/section><section id=\"dostawa\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 6.<\/span>Delivery<\/h2><ol class=\"ust\"><li>The Seller delivers Products to the territory of Poland and the other Member States of the European Union.<\/li><li>Parcels are delivered by InPost, DPD or Suus couriers, selected according to the dimensions and weight of the parcel. The Seller does not make deliveries to parcel lockers.<\/li><li>The cost of delivery is indicated before the Order is placed. In Poland, delivery is free of charge for Orders with a value of at least 249,99 z\u0142, unless the Store indicates otherwise.<\/li><li>The fulfilment time is stated on the Product card and before the Order is placed. As a general rule:<ol class=\"pkt\"><li>Products available in stock are dispatched within 48 hours of the payment being credited, and delivery in Poland usually takes 1-2 Business Days;<\/li><li>Custom-made Products are dispatched within 4-5 weeks of the payment or advance payment being credited;<\/li><li>where an Order includes several Products with different deadlines, they are dispatched together within the longest of those deadlines, unless the parties agree on partial shipment;<\/li><li>the delivery time to other EU Member States depends on the country and is stated before the Order is placed.<\/li><\/ol><\/li><li>The release of the Product to the Consumer occurs at the moment the Consumer or a person indicated by the Consumer other than the carrier takes possession of it. Until that moment, the Seller bears the risk of loss of or damage to the Product.<\/li><li>We recommend checking the parcel in the presence of the courier and drawing up a damage report if the packaging is damaged. The absence of a report does not limit the Consumer&#8217;s rights, but facilitates prompt settlement of the matter with the carrier.<\/li><li>If the parcel is returned to the Seller because it was not collected by the Customer or due to an incorrect address, the Seller shall contact the Customer regarding reshipment, the cost of which may be borne by the Customer.<\/li><\/ol><\/section><section id=\"odstapienie\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 7.<\/span>Withdrawal from the contract<\/h2><ol class=\"ust\"><li>The Consumer and an Entrepreneur with consumer rights may withdraw from a distance sales contract within 14 days without giving any reason and without incurring costs other than those indicated in paragraph 6.<\/li><li>The period runs from the moment the Product is taken into possession by the Consumer or a person indicated by the Consumer other than the carrier, and where the contract covers multiple Products delivered separately, from the moment the last of them is taken into possession. To comply with the period, it is sufficient to send the declaration before it expires.<\/li><li>A declaration of withdrawal may be submitted:<ol class=\"pkt\"><li>online, through the withdrawal form available in the Store on the page <a href=\"\/en\/returns-and-complaints\/\">Returns<\/a> and in the Account;<\/li><li>by email to support@lumiesta.com;<\/li><li>in writing to the address LUMIESTA sp. z o.o., ul. \u0141utnia 17, 30-799 Krak\u00f3w.<\/li><\/ol><\/li><li>The model form set out in Annex No. 1 may be used, but this is not mandatory. The Seller promptly confirms receipt of the declaration on a durable medium.<\/li><li>The Seller refunds all payments, including the cost of delivery of the Product to the Consumer in the amount of the cheapest ordinary method of delivery offered in the Store, promptly, and no later than within 14 days of receipt of the declaration. The refund is made using the same payment method, unless the Consumer agrees to another method that does not involve costs for the Consumer. The Seller may withhold the refund until receipt of the Product or proof of its return, whichever occurs first.<\/li><li>The Consumer returns the Product promptly, no later than within 14 days of withdrawal, to the address: LUMIESTA sp. z o.o., ul. \u0141utnia 17, 30-799 Krak\u00f3w. Return from the territory of Poland is free of charge after agreeing the shipping method with the Store&#8217;s customer service at support@lumiesta.com. In the case of a return from another country, the Consumer bears the direct cost of return. The right of withdrawal does not depend on obtaining the Seller&#8217;s authorisation.<\/li><li>The Product should be returned secured against damage, preferably in the original packaging, although its absence does not exclude the right of withdrawal.<\/li><li>The Consumer is liable for any diminished value of the Product resulting from use of it beyond what is necessary to establish its nature, characteristics and functioning.<\/li><li>The right of withdrawal does not apply to Products made to an individual specification (Article 38(1)(3) of the Act on Consumer Rights), in particular where, at the Customer&#8217;s request, the following was changed:<ol class=\"pkt\"><li>the dimensions or construction of the Product relative to the standard specification, or it was made to measure;<\/li><li>the method of installation;<\/li><li>the colour of the fittings to a colour other than standard, or the variety of stone;<\/li><li>the Product, by adapting it to a control system (e.g. DALI, Fibaro).<\/li><\/ol><\/li><li>The Seller informs about the exclusion of the right of withdrawal before the Order is placed. The standard variant produced after purchase is not personalised for this reason.<\/li><\/ol><\/section><section id=\"zgodnosc\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 8.<\/span>Conformity of the Product with the Contract and Complaints<\/h2><ol class=\"ust\"><li>The Seller is liable to the Consumer and to an Entrepreneur with consumer rights for any lack of conformity of the Product with the Contract existing at the time of its delivery and disclosed within 2 years from that time, under the rules of Chapter 5a of the Act on Consumer Rights. A lack of conformity disclosed within that period is deemed to have existed at the time of delivery, unless the Seller proves otherwise.<\/li><li>In the event of a lack of conformity, the Consumer may demand repair or replacement of the Product. The Seller may effect replacement instead of repair or repair instead of replacement where the chosen remedy is impossible or would require excessive costs.<\/li><li>The Consumer may make a declaration on price reduction or withdrawal from the Contract where the Seller refused repair or replacement or failed to perform them, the lack of conformity continues to exist, is so significant that it justifies such action without prior repair or replacement, or it clearly follows from the circumstances that the Seller will not bring the Product into conformity within a reasonable time or without excessive inconvenience. Withdrawal is not available where the lack of conformity is insignificant.<\/li><li>The Consumer makes the Product available to the Seller for repair or replacement. The Seller collects the Product at its own cost.<\/li><li>Alabaster, travertine and marble are natural materials. Differences in colour, veining, minor pores and discolourations, as well as the tolerance of light intensity and colour up to \u00b110% described in the offer, are properties of the Product indicated in its description.<\/li><li>A complaint may be submitted by e-mail to support@lumiesta.com, in writing to the Seller&#8217;s address or by telephone. To facilitate its consideration, we recommend providing:<ol class=\"pkt\"><li>contact details and the Order number;<\/li><li>a description of the lack of conformity and the date of its identification, preferably with photographs;<\/li><li>the Customer&#8217;s demand.<\/li><\/ol><\/li><li>The Seller responds to the Consumer&#8217;s complaint within 14 days of its receipt. Failure to respond within this period means that the complaint is deemed accepted.<\/li><\/ol><\/section><section id=\"gwarancja\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 9.<\/span>Warranty<\/h2><ol class=\"ust\"><li>The guarantor is the Seller, LUMIESTA sp. z o.o., ul. \u0141utnia 17, 30-799 Krak\u00f3w. The warranty covers all lighting fixtures sold in the Shop and is valid in the territory of the European Union.<\/li><li>The warranty period is 3 years from the date of delivery of the Product to the Customer.<\/li><li>The warranty covers physical defects of the Product arising from causes inherent in it at the time of delivery, disclosed during proper installation and use in accordance with the instructions. Under the warranty, the Seller repairs the Product free of charge or, where repair is impossible or excessively difficult, replaces it with one free from defects.<\/li><li>The warranty does not cover:<ol class=\"pkt\"><li>mechanical damage and damage arising from external causes after delivery of the Product;<\/li><li>the consequences of installation or use contrary to the instructions, including connection by a person without the relevant electrical qualifications;<\/li><li>the consequences of independent modifications and repairs;<\/li><li>natural characteristics of the stone described in \u00a7 8(5);<\/li><li>normal operational wear resulting from use, provided that the warranty also covers LED light sources supplied with the Product.<\/li><\/ol><\/li><li>A defect must be reported during the warranty period by e-mail to support@lumiesta.com or in writing, with a description and photographs. The Seller considers the notification within 14 days and, if it requires the Product, arranges for its collection at its own cost. Repair or replacement takes place within a deadline agreed with the Customer, not longer than 30 days from delivery of the Product to the Seller.<\/li><li>The warranty does not exclude, limit or suspend the Consumer&#8217;s rights arising from the provisions on conformity of the Product with the Contract. The Customer may choose which basis to rely on.<\/li><\/ol><\/section><section id=\"zsee\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 10.<\/span>Waste electrical equipment<\/h2><ol class=\"ust\"><li>Lamps are electrical equipment. Waste equipment must not be disposed of together with other waste, which is indicated by the crossed-out wheeled bin symbol on the Product or packaging. Improper handling of waste equipment may harm the environment and health due to the substances contained in it.<\/li><li>When delivering a Product intended for households, the Seller collects waste equipment of the same type, performing the same functions, free of charge at the place of delivery, in a number not greater than the number of Products delivered. To take advantage of collection, inform us thereof by e-mail before shipment of the Order.<\/li><li>Waste equipment may also be returned free of charge to a municipal selective collection point for municipal waste (PSZOK). Selective collection enables the recovery and recycling of raw materials.<\/li><\/ol><\/section><section id=\"pozasadowe\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 11.<\/span>Out-of-court dispute resolution<\/h2><ol class=\"ust\"><li>The Consumer may use out-of-court methods of complaint handling and pursuing claims, including:<ol class=\"pkt\"><li>to apply to a standing consumer arbitration court or for mediation to the Provincial Inspectorate of Trade Inspection in Krak\u00f3w or the inspectorate competent for the consumer;<\/li><li>to obtain free assistance from a municipal or district Consumer Ombudsman or a consumer organisation, e.g. the Consumers&#8217; Federation;<\/li><li>to use information provided by the Office of Competition and Consumer Protection at prawakonsumenta.uokik.gov.pl.<\/li><\/ol><\/li><li>Consumers from other EU Member States may obtain assistance from the European Consumer Centre in their country.<\/li><li>Use of these methods is voluntary and requires the consent of both parties.<\/li><\/ol><\/section><section id=\"dane-osobowe\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 12.<\/span>Personal data and cookies<\/h2><ol class=\"ust\"><li>The controller of Customers&#8217; personal data is the Seller, LUMIESTA sp. z o.o., ul. \u0141utnia 17, 30-799 Krak\u00f3w, contact: support@lumiesta.com.<\/li><li>We process the data for the purpose of concluding and performing the contract (Article 6(1)(b) GDPR), fulfilling legal obligations, e.g. tax obligations (Article 6(1)(c) GDPR), considering complaints and pursuing claims, and our own marketing (Article 6(1)(f) GDPR), and in the case of the Newsletter on the basis of consent (Article 6(1)(a) GDPR), which may be withdrawn at any time.<\/li><li>Providing the data is voluntary, but necessary for the conclusion and performance of the contract.<\/li><li>Every person has the right to access the data, to their rectification, erasure, restriction of processing, portability, objection, and to lodge a complaint with the President of the Personal Data Protection Office.<\/li><li>The details, including the recipients of the data, the retention period and cookies, are described in the <a href=\"\/en\/lumiesta-privacy-policy\/\">Privacy Policy<\/a>.<\/li><\/ol><\/section><section id=\"opinie\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 13.<\/span>Reviews and content in the Store<\/h2><ol class=\"ust\"><li>The Store does not publish Customers&#8217; reviews of Products. The link to the Seller&#8217;s profile on the external Trustpilot service leads to reviews that the Seller does not verify and for the content of which that service is responsible.<\/li><li>Photographs, visualisations, descriptions, logos and other content in the Store are protected by copyright and industrial property law. Their copying for purposes other than personal use requires the Seller&#8217;s consent.<\/li><li>Interior arrangement visualisations are illustrative in nature and show the Products in an example setting.<\/li><li>The manner in which Product colours are displayed depends on screen settings. This information does not exclude the Seller&#8217;s liability for conformity of the Product with the contract, nor does it replace the description of its characteristics.<\/li><li>The operation of the Store may be subject to temporary interruptions for technical reasons, including failures or maintenance works. An interruption in access does not limit the Customer&#8217;s rights arising from concluded contracts or the entitlements granted by mandatory provisions of law.<\/li><li>The Seller may update the range, design of the offered Products and prices for future Orders. The changes do not modify the terms of Orders already placed or of concluded Contracts of Sale; in particular, the price determined in accordance with Section 5(2) shall apply.<\/li><\/ol><\/section><section id=\"zmiany\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 14.<\/span>Amendments to the Terms and Conditions<\/h2><ol class=\"ust\"><li>The Seller may amend the Terms and Conditions for important reasons, in particular changes in legal provisions, changes in payment or delivery methods, or the scope of Electronic Services.<\/li><li>We inform of the amendment in the Store and by e-mail to Customers who have an Account, at least 14 days before it enters into force. A Customer who does not accept the changes may delete the Account.<\/li><li>Orders placed before the amendments enter into force are governed by the Terms and Conditions in force on the date the Order is placed.<\/li><\/ol><\/section><section id=\"przedsiebiorcy\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 15.<\/span>Provisions concerning Entrepreneurs<\/h2><ol class=\"ust\"><li>This paragraph applies exclusively to Entrepreneurs and not to Consumers or Entrepreneurs with consumer rights.<\/li><li>An Entrepreneur is not entitled to withdraw from a distance contract. The Seller may accept a return on individually agreed terms.<\/li><li>The Seller&#8217;s statutory liability for defects is excluded (Article 558(1) of the Civil Code). An Entrepreneur is entitled to the rights under the warranty described in Section 9.<\/li><li>The risk of accidental loss of or damage to the Product passes to the Entrepreneur upon its handover to the carrier.<\/li><li>The Seller&#8217;s liability is limited to the value of the Order and does not cover lost profits.<\/li><li>Disputes shall be resolved by the court having jurisdiction over the Seller&#8217;s registered office.<\/li><\/ol><\/section><section id=\"koncowe\"><h2 class=\"wp-block-heading\"><span class=\"nr\">\u00a7 16.<\/span>Final provisions<\/h2><ol class=\"ust\"><li>In matters not regulated, the provisions of Polish law shall apply, in particular the Civil Code, the Act on Consumer Rights and the Act on the Provision of Electronic Services.<\/li><li>The choice of Polish law does not deprive a Consumer whose habitual residence is in another country of the protection granted to them by the mandatory provisions of the law of that country.<\/li><li>Disputes with Consumers shall be resolved by the courts having jurisdiction under general provisions.<\/li><li>The Terms and Conditions are effective from 29 September 2026. Contracts concluded earlier are governed by the Terms and Conditions in force at the time of their conclusion, which we send by e-mail upon request.<\/li><\/ol><\/section><div class=\"lm-reg-formularz\" id=\"formularz-odstapienia\">\n<h2 class=\"wp-block-heading\">Annex No. 1. Model form for withdrawal from the contract<\/h2>\n<p class=\"lm-reg-uwaga\">The form should be completed and returned only if you wish to withdraw from the contract. You may also submit a declaration online, on the website <a href=\"\/en\/returns-and-complaints\/\">Returns<\/a>.<\/p>\n<p><strong>Addressee:<\/strong> LUMIESTA sp. z o.o., ul. \u0141utnia 17, 30-799 Krak\u00f3w, e-mail: support@lumiesta.com<\/p>\n<p>I\/We(*) hereby inform\/inform(*) of my\/our withdrawal from the contract of sale of the following items(*):<\/p>\n<p class=\"lm-reg-pole\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/p>\n<p>Date of conclusion of the contract(*) \/ receipt(*): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Order number: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Name and surname of the consumer(s): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Address of the consumer(s): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Account number for refund (if different from the method of payment): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Signature of the consumer(s) (only if the form is sent in paper version): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Date: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p class=\"lm-reg-uwaga\">(*) Delete as appropriate.<\/p>\n<\/div><\/div><\/div>\n\n<\/div>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Documents Shop Terms and Conditions Effective from 29 September 2026 \u00b7 LUMIESTA sp. z o.o., ul. \u0141utnia 17, 30-799 Krak\u00f3w Print or save as PDFWithdrawal Form Key Points in Brief 14 days for withdrawal from the contract without giving a reason (Consumers) 2 years of statutory liability for the Product&#8217;s conformity with the contract 3 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-125772","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/pages\/125772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/comments?post=125772"}],"version-history":[{"count":1,"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/pages\/125772\/revisions"}],"predecessor-version":[{"id":157108,"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/pages\/125772\/revisions\/157108"}],"wp:attachment":[{"href":"https:\/\/lumiesta.com\/en\/wp-json\/wp\/v2\/media?parent=125772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}